Legal


Delivery Policy

PhotoXport use UPS and other freight companies as and when available. The delivery time depends on which part of the world the goods are to be delivered and can be anything from 3 days up to 47 days if the delivery is by sea freight.

Returns, Cancellation and Refund Policy

We want you to be completely satisfied with your purchases and if for any valid reason you are not happy please contact us within 72 hours of the delivery rules of our freight companies to initiate the appropriate action and of replacement, exchange or refund - subject to the following conditions:

  • The goods must be returned with all accessories, packaging, instructions, etc and must be in unused condition.
  • Digital products can only be accepted if the software is still sealed.
  • This offer does not apply to film or other sensitised materials, or to developing and printing services.
  • A proof of purchase must be supplied.
  • You must return any free gifts which came with the product.
  • We will not replace, exchange or refund any items that have been specially made to your individual specification or personalised.
  • We will not replace, exchange or refund any items that are sold as seen or have been agreed upon as being non-refundable.

Although we have never had a claim, our procedures are in place to deal with claims promptly and to refund where appropriate. This does not affect your statutory rights.

To arrange for return of your goods please contact our Sales team who will send you a Returns Authorisation.

Please do not return goods without contacting us to arrange collection.

Customer Service

We value our customer’s satisfaction very highly. If you have any complaints regarding your order please use the following contact details and we will deal with your query promptly.

Tel: 0116 2 675907

Photoxport Global Limited
Interchange Industrial Estate
Unit 14, 16 Coal Cart Road
Birstall
Leicester LE4 3BY
United Kingdom

info@photoxport.com

Privacy Policy

We do not store credit card details nor do we share customer details with any 3rd parties

We understand your concerns about security and privacy. We protect sensitive information you give us, such as credit card numbers, by using Secure Sockets Layer (SSL) software, which encrypts the information you share with us. This process makes it statistically much safer to shop with us than to use your card in a restaurant or store. This encryption applies to users viewing our site using Microsoft Internet Explorer, Google Chrome, Mozilla Firefox, Apple Safari or any other major web browser.

We are fully observant with the Payment Card Industry Data Security Standard (PCI DSS) which is a set of 12 requirements that all businesses who handle credit or debit card payments must comply with. It provides business best practice guidelines to establish a "minimum security standard". The PCI Security Standards require all merchants, regardless of size or number of transactions, who accept, store, transmit or process any cardholder data to comply with PCI DSS.

GDPR PRIVACY NOTICE AND POLICY

INTRODUCTION

At Photoxport Global Ltd we are committed to safeguarding the privacy of our Customers, Suppliers and our website visitors.

This policy applies where we are acting as a data controller with respect to the personal data that you provide us, or that we collect from you whilst you visit our Website.

INFORMATION WE COLLECT

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the sites functionality.

For more general information on cookies see the Wikipedia article on HTTP Cookies.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

THIS SITE USES GOOGLE ANALYTICS WHICH IS ONE OF THE MOST WIDESPREAD AND TRUSTED ANALYTICS SOLUTION ON THE WEB FOR HELPING US TO UNDERSTAND HOW YOU USE THE SITE AND WAYS THAT WE CAN IMPROVE YOUR EXPERIENCE. THESE COOKIES MAY TRACK THINGS SUCH AS HOW LONG YOU SPEND ON THE SITE AND THE PAGES THAT YOU VISIT SO WE CAN CONTINUE TO PRODUCE ENGAGING CONTENT.

For more information on Google Analytics cookies, see the official Google Analytics page.

HOW WE USE YOUR PERSONAL DATA

We may process information contained in any enquiry you submit to us regarding goods and/or services (enquiry data).  The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you.  The legal basis for this processing is (consent).

We may process information relating to our customer/supplier relationships, including customer/supplier contact information (“customer relationship data”). The customer/supplier relationship data may include (your name, your employer, your job title and role, your contact details, and information contained in communications between us and you or your employer. The source of the customer/supplier relationship data is you or your employer.  The customer/supplier relationship data may be processed for the purposes of managing our relationships with customer, communicating with customers, keeping records of those communications and promoting our products and services to customers. The legal basis for this processing is (Consent) or our legitimate interest, namely the proper management of our customer/supplier relationships.

We may process information relating to transactions, including purchases of goods and services, that you enter into with us and /or through our website (Transaction data) the transaction data may include your contact details and transaction details.  The transaction data may be processed for the purpose of supplying the purchase goods and services and keeping proper records of those transactions.  The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely the proper administration of our website and our business software.

We may process information that you provide to us for the purpose of subscribing to our email notifications and/or offers (“notification data”).  The notification data may be processed for the purpose of sending you relevant notifications.  The legal basis for this is “consent” or the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

We may process/disclose your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice.  The legal basis for this processing is the legitimate interests, namely the proper protection of our business against risks.

RETAINING AND DELETING PERSONAL DATA

This section sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion or personal data.

Personal data that we process for any purpose shall not be kept for longer than necessary to fulfil the purposes for which it is processed, including the security of the processing complying with legal and regulatory obligations. (Accounting and statutory retention terms)

If you wish to withdraw consent, please contact our Data Protection Officer, Gina on our main telephone number.

SECURITY OF PERSONAL DATA

We will take appropriate technical and organisational precautions to secure your personal data and to prevent loss, misuse or alterations of your personal data.

We will store or personal data on secure servers, personal computers and mobile devices, and secure manual record-keeping systems.

CHANGES TO OUR PRIVACY STATEMENTS

From time to time we may update our Privacy statement.

 

Terms & Conditions

Click Image to view our Terms & Conditions