Legal


Delivery Policy

PhotoXport use UPS and other freight companies as and when available. The delivery time depends on which part of the world the goods are to be delivered and can be anything from 3 days up to 47 days if the delivery is by sea freight.

Returns, Cancellation and Refund Policy

We want you to be completely satisfied with your purchases and if for any valid reason you are not happy please contact us within 72 hours of the delivery rules of our freight companies to initiate the appropriate action and of replacement, exchange or refund - subject to the following conditions:

  • The goods must be returned with all accessories, packaging, instructions, etc and must be in unused condition.
  • Digital products can only be accepted if the software is still sealed.
  • This offer does not apply to film or other sensitised materials, or to developing and printing services.
  • A proof of purchase must be supplied.
  • You must return any free gifts which came with the product.
  • We will not replace, exchange or refund any items that have been specially made to your individual specification or personalised.
  • We will not replace, exchange or refund any items that are sold as seen or have been agreed upon as being non-refundable.

Although we have never had a claim, our procedures are in place to deal with claims promptly and to refund where appropriate. This does not affect your statutory rights.

To arrange for return of your goods please contact our Sales team who will send you a Returns Authorisation.

Please do not return goods without contacting us to arrange collection.

Customer Service

We value our customer’s satisfaction very highly. If you have any complaints regarding your order please use the following contact details and we will deal with your query promptly.

Tel: 0116 2 675907

Photoxport Global Limited
Interchange Industrial Estate
Unit 14, 16 Coal Cart Road
Birstall
Leicester LE4 3BY
United Kingdom

info@photoxport.com

Privacy Policy

We do not store credit card details nor do we share customer details with any 3rd parties

We understand your concerns about security and privacy. We protect sensitive information you give us, such as credit card numbers, by using Secure Sockets Layer (SSL) software, which encrypts the information you share with us. This process makes it statistically much safer to shop with us than to use your card in a restaurant or store. This encryption applies to users viewing our site using Microsoft Internet Explorer, Google Chrome, Mozilla Firefox, Apple Safari or any other major web browser.

We are fully observant with the Payment Card Industry Data Security Standard (PCI DSS) which is a set of 12 requirements that all businesses who handle credit or debit card payments must comply with. It provides business best practice guidelines to establish a "minimum security standard". The PCI Security Standards require all merchants, regardless of size or number of transactions, who accept, store, transmit or process any cardholder data to comply with PCI DSS.

Terms & Conditions

Click Image to view our Terms & Conditions